terms & policies

Effective Date: July 18, 2024
Welcome to www.deastore.eu (the "Website"). These Terms of Service ("Terms") govern your use of the Website. By accessing or using the Website, you agree to be bound by these Terms. If you disagree with any part of these Terms, please do not use the Website.

1. Definitions

"Seller," "we," "us," or "our" refers to SIA "Dea Baltic," a company registered in Latvia with registration number 40203567863 and registered address at Latgales iela 291/1-116, Riga, LV-1063, Latvia.
"Buyer," "you," or "your" refers to the user or customer of the Website.
"Goods" refers to products offered for sale on the Website.
"Order" refers to a request by the Buyer to purchase Goods from the Website.
"Contract" refers to the agreement between the Buyer and Seller for the purchase of Goods.

2. Orders

2.1 By placing an Order through the Website, you warrant that you are legally capable of entering into binding contracts and that you are at least 18 years old.
2.2 All Orders are subject to acceptance by the Seller. The Seller reserves the right to refuse any Order at its sole discretion.

3. Prices and Payment

3.1 Prices for Goods are as listed on the Website at the time of Order placement. Prices are inclusive of VAT and other applicable taxes.
3.2 Payment shall be made by the methods accepted on the Website. The Seller may use third-party payment processors to process payments.
3.3 The Seller reserves the right to change prices and payment terms at any time without prior notice.

4. Delivery and Risk of Loss

4.1 Goods will be delivered to the address specified by the Buyer during the Order process.
4.2 Risk of loss and title to Goods pass to the Buyer upon delivery.
4.3 The Seller aims to deliver Goods within the agreed timeframe but does not guarantee delivery dates. Delays may occur due to unforeseen circumstances.

5. Returns and Refunds

5.1 Buyers who qualify as consumers under the Consumer Rights Protection Law of Latvia have the right to withdraw from the Contract within 14 days of receiving the Goods, subject to the Seller's Returns and Refund Policy.
5.2 For detailed information on returns and refunds, please refer to our Return and Refund Policy.

6. Intellectual Property

6.1 The Website and its original content, features, and functionality are owned by the Seller and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

7. Limitation of Liability

7.1 To the fullest extent permitted by applicable law, the Seller shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.

8. Governing Law and Dispute Resolution

8.1 These Terms shall be governed by and construed in accordance with the laws of Latvia.
8.2 Any dispute arising out of or in connection with these Terms shall be resolved through negotiations. If a dispute cannot be resolved through negotiations, it shall be submitted to the competent courts of Latvia.

9. Amendments

9.1 The Seller reserves the right to modify these Terms at any time. Amendments will be effective immediately upon posting on the Website. Your continued use of the Website after any such amendments constitutes acceptance of the updated Terms.

10. Contact Us

10.1 If you have any questions about these Terms, please contact us at [email protected]

Last updated: July 18, 2024

1. Introduction

This Distance Contract (hereinafter referred to as the "Contract") is concluded between the customer (hereinafter referred to as "Customer") and SIA Dea Baltic (hereinafter referred to as "Seller"), a company registered in Latvia with registration number 40203567863 and VAT number LV40203567863. The Seller's legal address is Latgales iela 291/1-116, Riga, LV-1063, Latvia. For any inquiries, the Seller can be contacted via email at [email protected] .
By making a purchase through the online shop www.deastore.eu (hereinafter referred to as the "Website"), the Customer agrees to be bound by this Contract.

2. Product Information

The Seller provides detailed descriptions of each product offered for sale on the Website, including sizes, materials, colors, and prices. While the Seller endeavors to ensure that the information is accurate, there may be slight variations in color and appearance due to the Customer's device settings.

3. Ordering Process

The Customer selects the desired products and adds them to the shopping cart.
The Customer proceeds to the checkout, where they must provide necessary information, including shipping address and payment details.
By clicking the "Place Order" button, the Customer makes a binding offer to purchase the selected products under the terms of this Contract.
The Seller will confirm the order via email. The Contract is concluded when the Customer receives this confirmation email.

4. Pricing and Payment

All prices on the Website are in Euros (EUR) and include applicable VAT.
The Customer can pay for their order using the payment methods provided on the Website.
The total price, including shipping costs, is displayed at checkout before the Customer confirms the order.

5. Shipping and Delivery

The Seller ships products to the address provided by the Customer during the ordering process.
Shipping costs and estimated delivery times are specified in the DELIVERY section on the Website.
The Seller is not responsible for any delays caused by customs or other circumstances beyond the Seller's control.

6. Right of Withdrawal

The Customer has the right to withdraw from this Agreement within 14 calendar days from the date of receipt of the Goods by sending a withdrawal letter to the Seller. The Seller will send the withdrawal letter form to the Customer by email upon the Buyer's request. The Customer can use the following contact information to inform the Seller: [email protected]

Effective Date: July 18, 2024
SIA "Dea Baltic" Registration number: 40203567863  Legal address: Latgales iela 291/1-116, Riga, LV-1063, Latvia Email: [email protected]
Notice about the website www.deastore.eu
1. Introduction
This Legal Notice governs your access to and use of the website www.deastore.eu (hereinafter referred to as the "Website"). By using this Website, you agree to these terms and conditions. If you do not understand or agree to any of these terms, please do not use this Website.
2. Information about SIA "Dea Baltic"
The website www.deastore.eu is operated and maintained by SIA "Dea Baltic", registered in Latvia under registration number 40203567863 . SIA "Dea Baltic" is a legal entity operating in accordance with the legislation of the Republic of Latvia.
3. Intellectual Property
All copyrights and intellectual property rights violations on the website www.deastore.eu are protected. All trademarks, logos, text materials, and other intellectual property objects used on the website are the property of SIA "Dea Baltic" or are used in accordance with licenses or permissions under the respective laws.
4. Limitation of Liability
SIA "Dea Baltic" assumes no responsibility for any direct or indirect losses arising from your access to or use of the website www.deastore.eu. Your use of the Website is at your own risk and liability.
5. Links to Third-Party Websites
The website www.deastore.eu may include links to third-party websites that are not controlled or managed by SIA "Dea Baltic". SIA "Dea Baltic" is not responsible for the content, data security, or privacy policies of these third-party websites. Your interaction with these third-party websites is at your own risk and responsibility.
6. Amendments and Termination
SIA "Dea Baltic" reserves the right to modify these legal notices at any time by posting them on www.deastore.eu. Your continued use of the Website following any such changes constitutes your acceptance of the updated terms.
7. Jurisdiction and Applicable Law
This Legal Notice is governed by and construed in accordance with the laws of Latvia. Any disputes or interpretations of this notice shall be resolved in the courts of Latvia.
8. Contact Information
If you have any questions regarding this legal notice or any other issues related to www.deastore.eu, please contact us at [email protected]

1. General Information
SIA "Dea Baltic" offers shipping services for products purchased on the website www.deastore.eu. This Shipping Policy outlines the terms and conditions related to shipping, delivery times, costs, and other relevant information.

1. Scope and Duration of the Warranty

1.1. The online store provides a warranty for all sold goods in accordance with the Consumer Rights Protection Law of the Republic of Latvia.
1.2. The warranty period is two years from the date of purchase, unless a longer warranty period is specified by the manufacturer or the online store, which is indicated in the product description or warranty document.
2. Warranty Coverage
2.1. The warranty covers all defects arising from the manufacturing process or material non-conformity.
2.2. The warranty does not cover: a) Defects caused by improper use, maintenance, or care; b) Mechanical damage resulting from the consumer's actions; c) Signs of natural wear and tear and damage resulting from prolonged use; d) Damage caused by external factors such as chemicals, fire, or water exposure.
3. Submission of Warranty Claims
3.1. To submit a warranty claim, the buyer must send a written notification to the online store, describing the defect, and attach a proof of purchase (such as a receipt or invoice).
3.2. The buyer has the right to choose one of the following solutions: a) Repair of the product; b) Replacement of the product with an identical or equivalent product; c) Refund, if repair or replacement is not possible or is disproportionate.
4. Fulfillment of Warranty Obligations
4.1. The online store undertakes to review the warranty claim and provide a response within 15 business days from the date of receipt of the claim.
4.2. If the claim is deemed justified, the online store undertakes to take the necessary steps to fulfill the warranty obligations within 30 days from the recognition of the claim.
5. Additional Warranties
5.1. If the manufacturer provides an additional warranty, its terms apply in addition to the warranty stipulated here. The terms of the additional warranty are indicated in the product description or warranty document.
6. Final Provisions
6.1. These warranty terms are developed in accordance with the regulatory acts of the Republic of Latvia and are effective from the moment of purchase in the online store.
6.2. Any disputes arising in connection with the fulfillment of the warranty terms will be resolved in accordance with the legislation of the Republic of Latvia.
6.3. The warranty terms do not limit the consumer's rights as stipulated by the Consumer Rights Protection Law of the Republic of Latvia.

Last updated: July 18, 2024

1. If the Buyer is a consumer within the meaning of the Consumer Rights Protection Law (a natural person who purchases a product for a purpose not related to their economic or professional activity), the Buyer (consumer) may exercise the right of withdrawal without providing any justification. In compliance with Regulation No. 255 of the Cabinet of Ministers of the Republic of Latvia "Regulations on Distance Contracts," the Buyer has the right to withdraw from the purchase contract within 14 calendar days from the moment of delivery of the goods by submitting a withdrawal application to SIA “Dea Baltic.”

2. To exercise the right of withdrawal, the Buyer must complete the withdrawal form attached to the contract and send it both electronically (via email) and in printed form, attached to the returned goods in their original packaging. The notice must indicate the object of return and the order number, and be sent to the Seller's email address: [email protected]. The notice should also include the Buyer's name, email address, order date, payment details, and receipt of the goods.

3. Upon receiving the withdrawal application, the Seller shall immediately notify the Buyer of its receipt by sending an electronic notification to the email address specified in the Buyer's withdrawal form.

4. The Buyer is considered to have complied with the withdrawal deadline (14 days) if the Buyer's application for exercising the right of withdrawal is sent to the Seller before the expiry of the withdrawal period. In case of disputes, the Buyer must document that the withdrawal was sent within the deadline.

5. After sending the withdrawal application, the Buyer must return the goods to SIA "Dea Baltic" at Latgales iela 291/1-116, Riga, LV-1063, Latvia (or by sending the goods to the parcel service at Riga T/C ZOOM, parcel service, Latgales iela 400, Riga) in the original packaging with a printed withdrawal form, without undue delay, but no later than within 14 days. This deadline is deemed to have been met if the Buyer returns the goods before the end of the 14-day period.

6. SIA "Dea Baltic" undertakes to refund the Buyer the amount paid for the goods without undue delay and no later than 14 days from the date of receipt of the Buyer's withdrawal application and the return of the goods.

7. If the Buyer exercises the right of withdrawal in a timely manner, the contract is terminated, and the Seller shall refund the payments received from the Buyer using the same payment method used for the original transaction.

8. The Seller is not obliged to refund the Buyer's delivery costs, except where the reason for the return is that the goods are not as ordered (e.g., incorrect or defective product).

9. The direct costs of returning the product shall be borne by the Buyer. If the product cannot be returned by mail or parcel due to its characteristics, the Buyer shall bear all the costs related to the return of the product.

10. The Buyer can exercise the right of withdrawal subject to the following conditions:
10.1. The returned item(s) must be in the original packaging.
10.2. The product must not be damaged.
10.3. The product has not been used, the shipping box has been preserved, and it has not lost its commercial appearance (labels attached to clothing, safety film, etc. must be intact).
10.4. The item to be returned must be in the same condition as it was at the time of receipt.

11. The Seller has the right to refuse to accept the product back if the deadlines for returning the product were not met.

12. The Buyer is responsible for maintaining the quality and safety of the product during the withdrawal period. The Buyer is responsible for any reduction in the product's value if it has been used in a manner incompatible with the principle of good faith, including for purposes other than determining the product's properties or operation. The goods must be undamaged, with all labels and protective films intact, and unused. The product must be returned in its original packaging, in the same condition as received, including the purchase document, delivery document, and any other accessories received with it. If the product is incomplete, damaged, messy, or not properly packed, SIA "Dea Baltic" has the right to refuse the return and not refund the money paid for the product.

13. Detailed information on the right of withdrawal can be found at: http://www.ptac.gov.lv.
14. The Buyer can receive the cancellation form by sending an application to the Seller's e-mail [email protected]

Last updated: July 18, 2024
This privacy policy provides information on how we collect, use, store, and process your personal data. Please read this Privacy Policy carefully before using the services of SIA "Dea Baltic". By registering or using the “Dea Baltic” SIA website, you confirm that you have read and understood this Privacy Policy.

Definitions:

Personal Data: Any information relating to an identified or identifiable natural person.
Data Subject: An identified or identifiable natural person (hereinafter "Customer").
Profiling: Automated processing of personal data to evaluate specific personal aspects.
Controller: SIA “Dea Baltic”.
Processor: A natural or legal person who processes personal data on behalf of SIA “Dea Baltic”.
Third Party: Any entity other than the data subject, controller, or processor involved in processing personal data.
Consent: Freely given, specific, informed, and unambiguous indication by the Customer agreeing to the processing of their personal data.
Cookies: Text files stored on the user’s device to personalize the usability of the “Dea Baltic” SIA website.

1. General Rules

1.1. Commitment: “Dea Baltic” SIA is committed to protecting your privacy and ensuring compliance with GDPR (Regulation (EU) 2016/679).
1.2. Controller Information: "Dea Baltic" SIA, registration number: 40203567863, registered office at Riga, Latgales street 291/1-116, LV-1063, tel: +371 29383818.
1.3. Processors: Legal persons processing data on our behalf, ensuring compliance with regulatory requirements.
1.4. Data Processing Principles:
Lawfulness, fairness, and transparency.
Respecting customer rights.
Data adequacy and necessity.
Limiting storage duration.
Ensuring data accuracy.
Implementing appropriate security measures.
Ensuring secure data transfers.

2. Legal Basis for Processing Personal Data

2.1. Legal Grounds:
Consent (Article 6(1)(a) GDPR).
Contract performance (Article 6(1)(b) GDPR).
Legal obligation (Article 6(1)(c) GDPR).
Legitimate interests (Article 6(1)(f) GDPR).
2.2. Consequences of Non-Consent: Without personal data, we cannot provide certain services.

3. Personal Data and Processing Purposes

3.1. Purposes:
Customer identification.
Contract preparation and conclusion.
Goods and services provision.
Marketing and advertising.
Customer service.
Profile creation and management.
Handling objections.
Billing administration.
Website improvement.
Statistics and market research.
Security.

3.2. Types of Personal Data:
Registration data: name, email, password.
Delivery data: name, email, phone, address, payment details.
Cookies: browsing history and behavior.
Accounting data: order history, payment info.
Marketing data: name, phone, email, device ID.
Claim rights: name, contact details, order info.
3.3. Commercial Purposes: Data processing with explicit customer consent.
3.4. Automated Decision-Making and Profiling: For personalized offers, reminders, and reviews, with customer consent.
3.5. Opting Out: No legal effect on the customer’s right to purchase.

4. Data Transfers to Third Parties

4.1. Categories of Recipients:
Mozello SIA: Processes contact information, payment details, purchase information, technical data, and marketing preferences. For details, see Mozello Privacy Policy.
Maksekeskus AS:  Payment processing is provided by the payment platform makecommerce.lv, therefore SIA Dea Baltic transfers the personal data necessary for payment execution to the platform owner Maksekeskus AS. You can read the privacy policy of Maksekeskus AS here.
Service Providers: Hosting, courier, server maintenance, email, and accounting services.
4.2. Legal Obligations: Data transfers to protect interests or comply with legal obligations.
4.3. Public Authorities: Transfers as required by Latvian law.
4.4. Direct Marketing: Transfers with customer consent.
4.5. Service Providers: Engaged providers ensure data security.
4.6. Third-Country Transfers: Compliant partners ensuring equivalent data protection levels.
4.7. Equivalent Protection: Ensuring partners in third countries maintain GDPR-compliant data protection.

5. Cookies

5.1. Usage: The website may use cookies. Cookie Policy can be found on the Website in the Terms & Conditions / Cookie Policy section. 

6. Commercial Communications

6.1. Definition: Electronic communications for advertising.
6.2. Use of Data: To inform about services and promotions.
6.3. Consent: Customers opt-in to receive communications.
6.4. Opt-Out: Methods include profile updates, email requests, in-person requests, or automated links.
6.5. Processing Requests: Up to three days for processing opt-out requests.

7. Your Rights

7.1. Right to Information: About data processing.
7.2. Right to Access: Personal data we store.
7.3. Right to Rectification: Correct personal data.
7.4. Right to Erasure: Request data deletion.
7.5. Right to Restrict Processing: Under certain conditions.
7.6. Right to Object: To data processing.
7.7. Right to Object to Marketing: Specific objection to direct marketing.
7.8. Right to Object to Automated Processing: Specific objection to automated decision-making.
7.9. Right to Data Portability: Transfer data to another service.
7.10. Right to Withdraw Consent: At any time.
7.11. Right to Lodge a Complaint: With a supervisory authority.
7.12. Contact for Rights: Email us for any concerns.
7.13. Supervisory Authority: Data State Inspectorate at 17 Elijas Street, Riga, LV-1050, https://www.dvi.gov.lv/en

8. Consent and Changes to the Privacy Policy

8.1. Consent Confirmation: By using our services, you consent to data processing.
8.2. Withdrawal Impact: Does not affect past processing.
8.3. Data Processing Grounds: Other legal bases remain valid.
8.4. Request Processing: Identity verification and compliance.
8.5. Response: Registered mail or email as preferred.
8.6. Compliance: Controller ensures data protection and resolves objections.
8.7. Policy Changes: Right to change the policy without notice, published on www.deastore.eu.

9. Contacting Us

9.1. Feedback: We welcome feedback to improve our services.
9.2. Contact Methods: Listed in the Privacy Policy or on our website in the Contact section.

Last updated: July 18, 2024
This website uses cookies to enhance user experience, analyze website usage statistics, ensure its functionality, and for other purposes as described below. By using our website www.deastore.eu, you consent to the use of cookies in accordance with this policy.

What are cookies?

Cookies are small text files that a web browser (e.g., Google Chrome, Internet Explorer, Firefox, Safari) stores on your device (computer, mobile phone, tablet) when you visit a website. They enable the website to remember your actions and preferences over time.

How do we use cookies?

We use cookies for the following purposes:

Necessary Cookies: These cookies are essential for the website to function properly. They enable basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Analytics and Statistical Cookies: These cookies help us understand how visitors interact with the website by collecting and reporting information anonymously. This helps us improve the website's performance and user experience.

Marketing and Retargeting Cookies: These cookies are used to deliver advertisements and content that are relevant to you and your interests. They are also used to measure the effectiveness of advertising campaigns.

Third-party cookies

Third-party cookies may be placed on your device by websites other than the one you are visiting. These cookies are used for various purposes including analytics and marketing. We do not control these cookies or the data they collect. You can learn more about how these third parties use cookies and manage your preferences through their respective websites.

Managing cookies

You can control and/or delete cookies as you wish. You can delete all cookies that are already on your device and you can set most browsers to prevent them from being placed. However, if you do this, some services and functionalities may not work properly.

Browser Settings: You can manage cookie settings in your browser settings. Links to instructions for popular browsers are provided below:
Google Chrome
Microsoft Internet Explorer
Mozilla Firefox
Opera
Microsoft Edge
For more information about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

Changes to this Cookie Policy

We reserve the right to update this Cookie Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

Contact Us

If you have any questions about our Cookie Policy, please contact us at [email protected].